Contact Us

We'd love to hear from you. Get in touch with our team.

Get in Touch

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Email

hello@dianyun.com

We reply within 24 hours

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Phone

+86 871 1234 5678

Mon-Fri, 9AM-6PM GMT+8

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Address

DianYun Workshop
123 Culture Street
Kunming, Yunnan 650000
China

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Business Hours

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

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Frequently Asked Questions

Got questions? We've got answers.

Standard shipping typically takes 7-14 business days for international orders. Express shipping options are available at checkout for 3-5 business day delivery. Please note that shipping times may vary depending on your location and customs processing.
We offer a 30-day return policy for all unused items in their original packaging. If you're not completely satisfied with your purchase, please contact our customer service team to initiate a return. Custom or personalized items may not be eligible for return.
Yes! All our products are authentic and handcrafted by skilled artisans in Yunnan. We work directly with artisan communities to ensure each piece is made using traditional techniques. Every product comes with a certificate of authenticity.
Yes, we offer wholesale pricing for retailers, boutiques, and corporate orders. Please contact us at wholesale@dianyun.com with your requirements and we'll be happy to provide a quote.
Each product category has specific care instructions. Silver should be gently cleaned with a soft cloth and stored in an airtight bag to prevent tarnish. Purple pottery should be hand-washed and seasoned properly. Tea should be stored in a cool, dark place in an airtight container. Detailed care instructions are included with each purchase.